Terms and Conditions


Ordering Information:

Warranties: All items are warranted for 30 days, unless otherwise stated.  Typical manufacture warranty is 1 year, with a few bridge kits under a 3 year warrenty.  If you have any questions prior to your order, please ask.  We will be more then happy to help.
Minimum Order: $0  At GNS Wireless LLC., we will not force you to buy a certain amount, only purchase what you need.
Returns: We can only accept returns during the first 30 days.  If the product has been opened, please make sure that it is in brand new, re-sellable condition.  Any markings or writing on the boxes will result in GNS not being able to accept the return.  Please contact us prior to returning your equipment  to receive a RMA (Returned Material Authorization) number.  Any and all shipping charges are non refundable.  The RMA number must be clearly written on the outside of the shipping box when sent back to GNS Wireless.
When requesting and RMA number, please be as detailed as possible to your reason for the return as well as letting us know if you would like store credit or a refund. Please include your name, Invoice number and the reason you are returning the item, on a note inside the returned box.  This will allow us to issue you a special tracking number called an RMA (or Returned Materials Authorization). Using this number we will be able to track your request and credit your account promptly.
Once you receive your RMA number, you will need to write it clearly on the outside of the shipping package before sending it to us.
We cannot accept returns for damaged or used goods under any circumstances.

Restocking Fee: We charge a 15% restocking fee to cover the expenses involved in processing the order.

Shipping: Orders received before 3PM EST, Monday through Friday will usually ship the same day. Any orders placed after 4PM EST will be shipped the next day.  If the product is not in stock, we will contact you and let you know that day.
CODs: Sorry, we do not ship COD.
PO Boxes: We are not able to ship to a PO Box under any circumstance.
International Orders: Payment from orders outside the US must be via wire transfer.  We have found this to be the most secure way in delivering your product on time.  Please contact us prior to sending a wire transfer, as we do not do business with some foreign countries due to increased fraud.
Payment Conditions: For security reasons, all orders must be paid in advance by any major credit card. We may call and ask for additional information to validate large credit card orders, or to validate shipping and billing addresses.  If your Billing address is different from your Shipping address, you must contact us.  We will need you to fax a copy of your drivers license and credit card to us before the order is completed.  For customers who wish to setup net 30 terms, please contact us and we will send you the necessary paperwork.
Sales Tax: Any product shipped to an address in the state of New York will be charged sales tax.  If you are a reseller or are exempt from sales tax for another reason, please provide us with your resale certificate.  You may email us a copy to sales@gnswireless.com


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